Knowledge base

How to Give Tack Screen Capture Permissions on macOS

Apple has required screen capture permissions on macOS versions 10.15 and above. To ensure that Tack is able to capture screenshots of your screen, you will need to grant our app access. Please follow the steps below to do that:

Give Tack screen capture permissions

Step 1

On your Mac, select System Preferences from the dock.

system-preference-icon

Step 2

Click the icon labeled Security & Privacy.

system-preference-page

Step 3

Under the Privacy tab, click the lock then enter your administrator password. Navigate to Screen Recording, then place a checkmark on Tack.

system-preference-security&privacy

Troubleshoot issues with screenshots

There is a common issue that all applications using screen recording on Catalina (and higher versions) can face. If you have followed the above instructions and screenshots are still not getting captured, please follow the steps below:

Step 1

Quit Tack.

tack-quit

Step 2

Uncheck Tack from the allowed applications in Security & Privacy > Privacy > Screen Recording.

security&privacy

Step 3

Quit the Security and Privacy page.

security&privacy

Step 4

Open Tack again.

In case the steps don’t work, then you will need to:

  1. First, open Spotlight by clicking the magnifying glass icon or pressing CMD + SPACE.
  2. Next, type “Terminal” and double click the Terminal application when you see it listed in Spotlight.
  3. After that, In the terminal window type “tccutil reset All” and press enter.
  4. Finally, open Tack.